How can I upload/send documents?

In the event you are asked to upload documents through the registration process, please follow the instructions on your screen.

If any additional documents are required after your registration has been completed, you will be notified through one of the registered contact methods on your account. In such instances you may have to send us the documents via email, to documents@888casino1.com.

Please make sure that if you are requested to upload an identification document during the registration process, you will upload one of the following document types:

  • ID card
  • Passport
  • Driver’s License

Bear in mind that all four corners of the document, regardless of the type, must be visible. The image must be clear, readable and must not be edited through additional software. All provided documents must be valid.  

Please remember that documents must be sent via email to the documents @ the 888Casino/888Bet email email address, only in the event you are required to provide us with additional information, after the registration process has been completed.

For your convenience, the verification of your identity is part of the registration process and on very rare occasions only, you may be asked to send additional documents for authentication. 

In case you require any additional details or information, please don’t hesitate to get in touch with our Customer Service Team.  

 

00:01: To verify your account. Click on your profile icon.

00:10: Select account verification. Select

00:17: submit ID. Authorize

00:25: the provider to process your personal information. Check the checkbox and select

00:29: start. The

00:38: upload method to take a photo with your mobile phone.

00:40: Select the first option. Scan

00:47: the QR code with your phone camera or send a link to your email via the provided text

00:51: box. Alternatively,

00:56: you can go back and take a photo using your computer webcam.

01:04: Select continue on this device. Give

01:11: your browser a permission to use the web camera. Position

01:20: your document in the camera preview frame in a way that all of the information is visible, the

01:25: photo will be automatically taken. Alternatively,

01:30: if you have a photo of your document, you can upload it directly.

01:37: Select upload file. Click

01:44: or drop a photo of the front and back of your document.

01:51: When the correct files are

01:55: uploaded scroll down and select continue.

02:04: You will be directed back to the homepage. While your document is automatically being verified,

02:08: if it is not accepted, we will contact you.

00:01: To verify your account tap on your profile icon.

00:09: Select account verification. Select

00:16: submit ID. Authorize

00:23: the provider to process your personal information.

00:25: Check the checkbox and select start.

00:36: Select continue on this device. If

00:42: asked give your browser a permission to use your device camera, Position

00:49: your document in the camera preview frame in a way that all of the information is visible,

00:53: the photo will be automatically taken.

00:58: Alternatively, if you have a photo of your document, you can upload it directly.

01:07: Select upload file. Browse

01:15: your device and upload image of the front of your document.

01:21: Now swipe down and upload image of the back of your document.

01:27: When the correct files are uploaded. Select continue.

01:33: You will be directed back to the homepage.

01:37: While your document is automatically being verified, if it is not accepted,

01:41: we will contact you.

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